Returns and Claim
Returns and Claim
At Cryptonance AI, we value our users and aim to provide the best service. If you encounter any issues or wish to request a return or make a claim, please read the following guidelines.
1. Return Policy
Due to the nature of our platform and services, we do not offer returns for investments made or any funds deposited. Once a transaction is completed, it is final and cannot be reversed.
2. Claims for Errors
If you believe there was an error in the execution of a transaction, or if you think your account was compromised, please contact our support team immediately. We will investigate the claim and work to resolve the issue.
3. Eligibility for Claims
Claims may only be filed for transactions that occurred within the last 30 days. Claims filed after this period will not be considered. Additionally, all claims must be supported by relevant documentation or proof.
4. Procedure for Filing a Claim
To file a claim, please follow these steps:
- Contact our support team via [email protected].
- Provide a detailed description of the issue or claim.
- Attach any relevant documentation or proof, if applicable.
- Our support team will review your claim and get back to you within 3-5 business days.
5. Refunds
Refunds are not typically provided for losses incurred due to market fluctuations. However, in cases of platform errors or technical failures, we may consider partial refunds or compensation on a case-by-case basis.
6. Fraudulent Claims
Any claims found to be fraudulent or malicious will result in account suspension and possible legal action. We reserve the right to take appropriate measures to prevent fraud.
7. Timeframe for Claims Resolution
Once a claim is filed, our team will aim to resolve the issue within 7-10 business days. We appreciate your patience during this process.
8. Contact Information
For any queries related to returns or claims, please contact our support team at [email protected]. We are here to assist you and ensure your satisfaction with our services.